Senior Customer Engineer, Strategic Pursuits, APAC (Based in Singapore)
Cloudflare · Hybrid
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore What you will do The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to Cloudflare’s most important and complex sales pursuits. You will work alongside account teams and senior customer stakeholders to understand each organization’s business priorities, technology landscape, and long-term transformation agenda—and translate them into measurable outcomes with Cloudflare. This role combines deep application modernisation and network security expertise with strong sales pursuit leadership. You will proactively shape large, complex deals, build strategic engagement plans, and connect Cloudflare’s platform capabilities to enterprise-wide initiatives. You will orchestrate the right Cloudflare resources across sales, product, support, services, and leadership, and guide customers from executive discovery and technical validation through decision, architectural handover, value realization, and platform expansion. Responsibilities Strategic pursuit leadership: Lead technical strategy for large, complex sales pursuits; align pursuit plans to customer priorities, deal strategy, and Cloudflare opportunities. Network security and cloud expertise: Apply strong knowledge of network security, application security, edge compute and the wider networking and cloud landscape to understand customer challenges, shape solutions, and clearly articulate technical and business value. Complex deal navigation: Proactively identify decision points, technical and political risks, key stakeholders, dependencies, and potential blockers; challenge legacy assumptions where appropriate to help account teams navigate complex sales cycles and move strategic deals forward. Executive and stakeholder engagement: Build trusted relationships with technical and executive leaders; lead strategic discussions, executive briefings, architecture workshops, and reviews that connect technology decisions to business outcomes. Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities, trade-offs, and dependencies. Opportunity shaping and technical validation: Lead discovery and govern technical validation with account teams, including solution narratives, outcome-driven demonstrations, mutually agreed proof-of-concept success criteria, business value assessments and resol