Supervisory Veterans Claims Examiner
Veterans Benefits Administration · Multiple Locations
The incumbent serves as the primary advisor to the Assistant Director for Compensation Service Quality Assurance on quality review operations, data-driven analysis, workload management, and continuous quality improvement across the national compensation claims-processing enterprise. The incumbent leads quality operations teams and provides expert guidance on compensation claims adjudication, appeals, Higher-Level Reviews applicable statutes and regulations and quality assurance methodology. Specific duties include: Exercises supervisory and managerial authority over assigned Quality Assurance Staffs; plans, assigns, directs, reviews, and evaluates work; establishes priorities and schedules; and aligns resources with workload demands and organizational goals. Serves as a subject matter expert in compensation claims adjudication and the full appeals process, including Board of Veterans' Appeals and Higher-Level Review procedures; maintains expert knowledge of applicable statutes, regulations, VA policy, organizational procedures, and relevant court decisions. Oversees systematic, objective quality reviews of compensation claims and appeals/HLRs to assess accuracy, consistency, timeliness, and compliance at national levels through the Quality Management System. Analyzes complex claims-processing and quality-review data to identify trends, systemic errors, root causes, resource gaps, and opportunities for quality enhancement; applies quality-assurance frameworks, statistical methods, and analytical techniques to evaluate program effectiveness. Develops, recommends, and supports implementation of data-driven quality enhancement proposals, including changes to policy, procedures, training curricula, quality-review methods, and operational workflows. Represents the Assistant Director and Compensation Service leadership in forums, workgroups, and interagency meetings. Delivers technical briefings and recommendations to senior VA officials and collaborates with VBA, VHA, VA Office of General Counsel, Veterans Service Organizations, and other stakeholders. Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Claims Examiner; 422750 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/18/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-15 position you must have served 52 weeks at the GS-14 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-15 Grade Level: Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The applicant must demonstrate experience in compensation claims adjudication and/or quality assurance involving Veterans' benefits, including application of Federal statutes, regulations, policy, and procedures. Qualifying experience should also demonstrate progressively responsible leadership, supervisory, analytical, workload-management, and communication re